We are here to assist you with any questions or issues you may encounter while using our app. Whether you need help with bookings, account management, payments, or general inquiries, our support team is ready to help.
For assistance, please reach out to our support team:
Support Email: [email protected]
Response Time: We aim to respond to all inquiries within 24–48 hours.
How do I confirm my yacht booking?
Once you complete your booking and payment, you will receive a confirmation email with your booking details and reference number. You can also view your booking status in the app under the "My Bookings" section.
What should I do if my payment fails?
If your payment does not go through, please check your payment method details and try again. Ensure you have sufficient funds and that your card is enabled for online transactions. If the issue persists, contact your bank or payment provider. You may also reach out to our support team for assistance.
How can I cancel or modify my booking?
To cancel or modify your booking, go to the "My Bookings" section in the app and select the booking you wish to change. Follow the on-screen instructions to request a cancellation or modification. Cancellation policies vary depending on the yacht and timing, so please review the terms before confirming.
I am unable to log into my account. What should I do?
If you are having trouble logging in, verify that you are using the correct email address and password. You can use the "Forgot Password" option to reset your password. If you continue to experience issues, please contact our support team for further assistance.
Are there any additional charges beyond the booking price?
The booking price displayed in the app includes the base yacht rental cost. Additional charges such as catering, special amenities, fuel surcharges, or extended hours may apply depending on your selections. All applicable charges will be clearly shown before you confirm your booking.
How do I update my account information?